Example of active listening in health and social care

Active listening: The key of successful communication in hospital managers

example of active listening in health and social care

Active Listening

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Active listening is something many of us do on a daily basis, mainly subconsciously as we carry out our usual day to day activities. Active listening is, in fact, a very important method that should be utilised whenever you are working with service users, no matter their needs, gender or age. Quite simply, active listening is a term used to define the way in which we communicate and or use body language when in a group or one to one discussion with another person. Active listening is about being involved, really listening and asking questions. You can be actively listening to someone by paying close attention to the conversation, making eye contact, nodding your head in agreement and asking relevant questions. Body language is an important aspect of active listening, if you are continually looking away from the service user, fidgeting or playing with your mobile phone, then this indicates that you are not actively listening and that you might not be interested in the service user and their opinions. Facial expression can give away whether you are truly engaged and actively listening, for example, smiling when you should be sad.

What's active listening, and why is it important for your career? Active listening is the process by which an individual secures information from another individual or group. Active listeners avoid interrupting at all costs, summarize and repeat back what they have heard, and observe body language to give them an extra level of understanding. Active listening is a helpful skill for any worker to develop. It helps you truly understand what people are saying in conversations and meetings and not just what you want to hear, or think you hear. During interviews, it can help you build rapport with your interviewer. When interviewing for jobs, using active listening techniques can help show the interviewer how your interpersonal skills can draw people out.

In today's world of high tech and high stress, communication is more important than ever, however we spend less and less time really listening to each other. Genuine, attentive listening has become rare. Active listening skills can help build relationships, solve problems, ensure understanding and avoid conflict. Active listening requires the listener to fully concentrate, understand, respond and then remember what is being said. You make a conscious effort to hear and understand the complete message being spoken, rather than just passively hearing the message of the speaker. Listening is the most fundamental component of communication skills.

One of the important causes of medical errors and unintentional harm to patients is ineffective communication. The important part of this skill, in case it has been forgotten, is listening. The objective of this study was to determine whether managers in hospitals listen actively. This study was conducted between May and June among three levels of managers at teaching hospitals in Kerman, Iran. Active Listening skill among hospital managers was measured by self-made Active Listening Skill Scale ALSS , which consists of the key elements of active listening and has five subscales, i. The data were analyzed by IBM-SPSS software, version 20, and the Pearson product-moment correlation coefficient, the chi-squared test, and multiple linear regressions.

Interpersonal Skills:. Subscribe to our FREE newsletter and start improving your life in just 5 minutes a day. Active listening is a skill that can be acquired and developed with practice. However, active listening can be difficult to master and will, therefore, take time and patience to develop. Active listening involves listening with all senses. By providing this 'feedback' the person speaking will usually feel more at ease and therefore communicate more easily, openly and honestly.

Active Listening in Social Work: The Value and Rewards

More than 10 years ago, a Conflict Research Consortium at the University of Colorado defined active listening as "a way of listening and responding to another person that improves mutual understanding. Let's face it, how often have we found ourselves not so much staring at a person and pretending to be listening to what they're saying to you as much as staring through that person and drifting off to some other thought?



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