Collier county utility billing and customer service department naples fl

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collier county utility billing and customer service department naples fl

Utility Billing and Customer Service () Fax () [email protected] Mercantile Avenue, Naples, FL

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The mission statement of the Utility Billing and Customer Service Department is to provide Customer Service that exceeds expectations by being accessible to the County's water, sewer, solid waste collection and internal customers in order to give them superior service in an efficient and timely manner. The Department is responsible for the collection of all major operating revenues for the Public Utilities Division, which include water, sewer, irrigation treated effluent , solid waste, special assessments on and off the tax roll and capital bonding. For inquiries, please call Login Here Username: Password: forgot password Register Now Frequently Asked Questions Please login to view your options Mission Statement The mission statement of the Utility Billing and Customer Service Department is to provide Customer Service that exceeds expectations by being accessible to the County's water, sewer, solid waste collection and internal customers in order to give them superior service in an efficient and timely manner We will listen to our customers and professionally respond to their needs; Our communications will be executed with courtesy, tact and respect; We empower our staff to fairly solve customer problems; Through ongoing educational effort, we will contribute directly to the protection, preservation, and enhancement of Collier County's environmental well being. We are committed to a continual improvement of our services and we view this improvement as a journey, not a destination. Login Here.

Step one is to re-validate your account information, just like when you first signed up. Just provide all of the information indicated below so we can validate your account and change your password. When you signed up, we sent you a welcome email that contained your username. If you need us to, we can send it to you again. If what you really wanted to do was register your account for the first time, just click here to get started. Please choose a new password which is at least 6 characters long, including at least one number.



Collier County, FL

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There is no fee and the account is debited on the due date. Once registered, enter your new account number, select manage bills, then select sign-up for automatic payments. You can also access other account information, including payment history, prior utility bills, and consumption history. You can register your checking account once to begin making your payment automatically. To sign up, follow the instructions in the Your Account Access section. Be sure to pay your current bill in your normal fashion, because this takes one billing cycle to update to your bank and your account.

Payment Options:. Mail the payment slip, together with your check, in the envelope provided to P. Box , Naples, FL NOTE: The customer is responsible for ensuring that checks are mailed in time to avoid late fee penalties or a water service shutoff charge. This also applies when customers arrange online payments from their bank as banks mail checks to the Utility. Automatic Bank Payments use electronic funds transfer.

You can register to receive a monthly notification eBILL that will provide you with an overview of your most recent bill. To register, access your online account and go to the Billing tab then select the eBILL tab and follow the instructions. You will then receive a confirmation of your actions in your registered email. Please remember that you can also view your full bill online as well as previous bills. Absolutely, Collector Solutions Incorporated takes the greatest care in securing your personal information, including all of your payment information. All transactions take place in a secured environment with encrypted data.

The Collier County Water Sewer District has many components that operate together to ensure efficiency. We provide residents with a variety of references to help them understand the District's operation. Thank you for your interest. For questions or comments, please use the information listed here. We look forward to hearing from you soon.

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